What makes a website successful?

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Digital Partner

Building excellent quality, cost-effective bespoke web systems, technologies & websites that grow with your business.


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Well first of all lets start by talking about what a successful website actually is!  You see, times have changed and technology is constantly improving, particularly where websites are concerned.  No longer are they just another tick-in-the-box requirement on the company checklist!  In order for a site to be triumphant in today’s modern age, it needs to be generating leads and making money by drawing in relevant traffic.  Yes, a successful website is one that creates good, firm revenue for your business!

Now there are many factors involved in making a website successful, but there are two main issues that need addressing before anything else. 

Is anybody there…?

First of all, you need to make sure that your site is being found by your customers!!  Sounds obvious, but many businesses leave this to chance, or don’t realise that there is work involved in getting the search engines to show your website in their results.  It may be that you have the most brilliant looking website out there, but if no one can find you through the search engines then hopes of attaining leads and sales are slim!  Search Engine Optimisation (SEO) has a great part to play here.

Effective or neglected?

Secondly your site needs to be as user friendly as possible.  It may be that you have perfected the art of reaching the top listings on, say, Google but if your site is confusing, badly laid out, or just hard to get to grips with, then any traffic you do receive will be ineffective, with visitors leaving your site just as quickly as they found it!  Just like a shop on the high street that looks great from the outside but in fact runs terribly on the inside, eventually business will dry up, as the customers become unhappy with the service that’s provided. 

So the question you need to ask yourself is, do you think that your website is performing as well as it could be?  Like I said earlier, there are many factors that need taking into consideration, but the best way to stay on top of the game is to keep on chipping away bit by bit and showing your website a continuous amount of love and attention!  Changes occur often, online, so it is imperative for you to keep up with the times and avoid slipping into the dark ages!!
  • Case Study: Arcinova

    We were contracted to create a website for a new Contract Research and Development Organisation based near Alnwick, Northumberland. The company formed as a result of a multinational company’s plans to close their Alnwick site. Local businessman Ian Shott stepped in and agreed to purchase the site and save over 50 jobs! The business required branding, website design and additional printed marketing materials.

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  • Case Study: Safeguard Call Handling

    As the UK's principal supplier of call centre support for new build homes warranty telephone support the importance of a comprehensive system to manage this complex operation can't be overstated. Safeguard approached us having reached the limits of and completely outgrown their existing system and their system designer's ability to support their operation, looking for a complete rebuild and data migration.

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  • Case Study: Dawson & Sanderson

    Booking a holiday is one of the most complex transactions that a website can set out to achieve, with lots of information to display in an engaging format and important regulatory requirements along with a detailed data capture to complete the booking and a high value credit card payment, all of which must reassure the customer and make the sale.

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  • Case Study: Kielder Observatory

    From the outset it was clear to us that Kielder Observatory had outgrown their website and order management system, they had a number of separate systems to manage orders, ticketing, gift vouchers, reporting, guest check-in, staff intranet services and gift shop sales, all centered around an overstretched Wordpress website.

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  • Case Study: HomeFuels Direct

    When we first met Homefuels Direct they were struggling to manage a complex business from an overstretched spreadsheet and a small, static website. By building a superb, user-friendly website supported by our digital marketing team and sophisticated CRM and order management system we have taken Homefuels Direct from a small regional player to one of the nations largest and most loved heating oil suppliers.

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  • Case Study: Mazda

    Mazda Financial Services approached tr10 to build a state-of-the-art credit underwriting system to replace a number of spreadsheets and financial tools in use across Europe that had become unwhieldy. Each spreadsheet had significant regional variation to accomodate accounting and legal processes in each country which had made the prospect of building a system, prior to our involvement, prohibitively complicated.

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